Seamless communication is key to effective customer engagement. Weberr’s Chat Feature enables businesses to interact with website visitors, automate responses, and provide real-time support. This guide will walk you through the essential chat functionalities and how to maximize their impact.
The Open Chat section provides a central hub for all incoming visitor interactions. Whether a visitor initiates a chat or submits a query, this section captures and displays essential details such as:
✅ Visitor’s Name
✅ Email & Contact Information
✅ City & Location Data
✅ Chat History
🔹 Filter Conversations Efficiently: Use the drop-down menu to categorize chats based on online and offline status, ensuring active conversations receive priority attention.
Weberr’s Trigger Book is an advanced tool for delivering automated messages, announcements, and newsletters to engage visitors proactively.
🔹 Manage Chat Triggers: View and modify existing chat triggers, adjusting display frequency as needed. 🔹 Customize Triggers for Targeted Messaging:
Welcome Message: Greet first-time visitors.
Chat Prompt: Engage users navigating specific pages.
Outbound Message: Send targeted notifications.
Slider Message: Display a subtle pop-up for engagement.
Email Capture: Collect visitor emails for follow-ups.
💡 Pro Tip: Use frequency settings to control trigger appearances, such as on every page load or only once per session.
Weberr’s Chat Bot streamlines customer interactions by automating responses and lead qualification.
🔹 Create a Custom Bot: Design bots to handle specific tasks. 🔹 Predefine Responses: Automate replies for common inquiries. 🔹 Qualify Leads Efficiently: Collect visitor information before transferring to a live agent.
🤖 Why Implement a Chat Bot?
Reduces response time.
Offers 24/7 customer support.
Filters high-quality leads for sales teams.
The Knowledge Center empowers customers with self-help resources, reducing dependency on live agents.
🔹 Organize FAQs: Create and manage a database of frequently asked questions. 🔹 Facilitate Community Engagement: Allow users to start discussions, ask questions, and participate in polls. 🔹 Share Insightful Content: Publish blogs and articles to educate visitors.
📌 Best Practice: Regularly update FAQs and community posts to ensure customers always have access to the most relevant information.
Weberr’s Chat Feature is more than just a messaging tool—it’s a complete engagement solution designed to enhance customer interactions, boost conversions, and improve retention. By utilizing Open Chats, the Trigger Book, Chat Bots, and the Knowledge Center, businesses can provide instant support, proactive communication, and automated engagement for an exceptional customer experience.
🚀 Ready to elevate your customer engagement? Start using Weberr’s Chat Feature today!